FAQ's

SHIPPING TIMES
Shipping times take 7-21 working days to USA & Australia.

Once payment is made allow us 48 hours to post your goods and a further 24/48 hours for your tracking number.

Tracking number will be posted in your online account section.

Please note***

Packages are dispatched only on weekdays (Monday to Friday)

During weekends (Saturday & Sunday) we may reply later than usual as we need time off too.

Thanks for your understanding.

SHIPPING LOCATIONS
We only ship to USA and Australia.  We do not ship to Europe or UK.

Also note that Unichem Pharmaceuticals product would be shipped from a separate warehouse compared to other products. If you purchase other product(s) from a different warehouse, your order would be delivered twice and your shipping bill would be double the normal amount.

WHERE IS MY ORDER SENT FROM?
Your order will be sent from a secure location in Europe.
TRACKING
We will post your tracking number to the email address provided on the order page upon request.

All tracking numbers are provided no later than 7 days from receving payment, usually faster but do not hesitate to contact us, once you order from us we are sure you will understand our system and feel perfectly peaceful on your next order, we pride ourself with repeat customers.

BILLING
We bill discreetly and is shown as on your statement as something normal. If you have concerns please contact us.
PAYMENT
We accept all major bank cards as well as crypto (BTC attracts further discount and so does any crypto email us for more info).
REFUNDS
Due to the nature of the product, unfortunately we are unable to accept refunds.
SOMETHING NOT ARRIVED?
If something has not arrived please contact ASAP quoting either your order number or name you purchased under and we can check the tracking on the item. If it is lost in transit we will send another consignment. (Note: This is ONLY applicable if this is your first order OR if you have paid extra for insurance).
PACKAGING
Of course, your order will be securely packaged and be discreet.
WHAT IF I LOSE MY ORDER AT CUSTOMS?
We will automatically resend your order free of charge (on your first order, also please note this if you purchased 1-3 items in your order) moving  forward we will need proof of a custom seizure letter.
HOW DO I KNOW IF THIS SITE IS NOT A SCAM?
Please place a small order to try us out, you have a guarantee by using your credit card to pay that if your order does not arrive you can claim back your money.